Frequently Asked Questions


Below are answers to some of the Frequently Asked Questions we receive. If you have additional questions, please contact us at (888) 488-8949.
Q: How can I find out how much my insurance will cover for my stay at Provo Canyon Behavioral Hospital?
A: The Financial Counseling Department will verify your insurance coverage as a courtesy for you and will meet with you/family members to go over that information.
Q: What payment methods are accepted by Provo Canyon Behavioral Hospital?
A: We accept personal checks, cashier’s checks, cash, VISA, MASTERCARD, DISCOVER, and AMERICAN EXPRESS. We are also TRICARE®-certified.
Q: What if I don’t have any insurance coverage?
The Financial Counseling Department is available Monday through Friday, from 8am to 4:30pm, and can assist you with this information.
Q: Should I present more than one insurance policy if I have multiple?
A: Yes, you should always present ALL active insurance policies, including TRICARE, at the time of registration. By allowing us to verify all policies and obtain authorizations, we can improve the process by which your insurance companies coordinate payment for possible deductibles or co-insurance.
Q: If I have been recently terminated from my job, will I still have coverage?
A: This depends on if you are eligible for continuation of coverage through COBRA. If you have confirmation letters showing you have recently been accepted/enrolled in continuation of coverage, please bring those with you and present at time of admission.
Q: How long does treatment last?
A: The length of time a patient is in treatment varies due to conditions and personal dynamics.
Q: What items should I bring or not bring with me during my stay at the hospital?

We recommend patients bring the following items.

Clothing Items: (No hoods, hats or strings)

  • Five pair of socks
  • Five pants
  • Five tops
  • Bras/tank tops – no underwire
  • One coat, jacket or sweatshirt – no hoods
  • Two shoes – no laces
  • Five changes of underwear
  • Three tops, three bottom garment

Hygiene Items:
(nust fit in 5” x 7” toiletry box, no glass, no mirrors, aerosols/sprays, mouthwash, floss, or pumps.)

  • Toothbrush/toothpaste
  • One chapstick
  • Deodorant
  • Shampoo/conditioner
  • Lotion
  • Brush/comb


  • Two books (no hardbound or staples – Students may bring their textbooks
  • Optional – 3 unopened packs of cigarettes – Adults 19 years old and older only

Medical Equipment:

  • Glasses
  • CPAP
  • Dentures and supplies
  • Hearing aids

Please label all personal belongings with the patient’s first name and last initial. Belongings will only be accepted until the front desk closes the next day to bring in additional items. After that point belongings will only be accepted during visitation on Saturdays. If the patient already has the allotted amount of items, no additional item will be accepted at that time.

Items not allowed to be brought into the hospital

  • No outside food or drink
  • Glass Items of any kind
  • Headphones
  • Radios, tape players or hand held games
  • Lighters
  • Cell phones, beepers
  • Flat irons
  • Picture frames
  • Knives, weapons
  • Dental floss
  • Glass vases
  • Pens (except those proved by the hospital)
  • Mirrors (including compacts)
  • Cologne, perfume and aftershave bottles, bars of soap
  • Mouthwash with alcohol
  • Belts


1350 East 750 North
Orem, Utah 84097

801-852-CARE (2273)