Patient’s Rights and Responsibilities:

Provo Canyon Behavioral Hospital (PCBH) will not refuse to treat someone because of their gender, race, age, religion, or because of a handicap unless the handicap prevents them from participating in the program.

  1. You have the right to get personal individualized treatment.
  2. You or your parent/guardian have the right to participate in the planning of your treatment.
  3. You have the right to be treated with consideration and respect at all times.
  4. You or your parent/guardian have the right to be told in advance if you are going to have a different doctor or if you are going to be taken to another facility. You and your parent/guardian have the right to know why these changes happen. You may not be taken to another facility unless the other facility has agreed to take care of you and you and your parent/guardian have been told why the transfer is necessary.
  5. You or your parent/guardian may file complaints with the Patient Advocate (person at PCBH who looks out for your well being) and/or the person in charge of your treatment. You and your parent/guardian have the right to be told how PCBH will deal with these complaints. You and your parent/guardian are encouraged to suggest changes in the treatment program to staff.
  6. You have the right to be safe from any kind of abuse while you are a patient.
  7. Holds and PRN medications can only be used to protect you from yourself or to protect others from you. Your doctor must order the medication. Staff may place you in a room by yourself for your protection or for the protection of others. These options will only be used in a serious situation where you may be hurting yourself or others.
  8. You have the right to be assessed for pain and offered a plan for management of pain, if appropriate.
  9. You or your parent/guardian have the right to be told of risks and possible side effects, of all medications and treatment procedures. Your parent/guardian has the right to refuse to allow your doctor to use specific medications or treatment.
  10. Your personal and medical records will not be shared with anyone outside of PCBH without the permission of your parent/guardian, unless made by law.
  11. You or your parent/guardian has the right to be told of the total costs and the entire length of your treatment.
  12. You have the right to see visitors unless your doctor feels this is not in your best interest. You or your parent/guardian is responsible for letting your doctor know the names of people they feel should not visit you.
  13. You have the right to make and get private telephone calls unless your doctor feels this is not in your best interest. You or your parent/guardian is responsible for letting your doctor know the names of people they feel you should not have telephone contact with. Your doctor will decide whether or not you may have contact with these people.
  14. You have the right to send and get mail, unopened, unless your doctor feels this is not in your best interest. Mail will be opened by the patient in front of staff and checked for things not allowed. Stamps are also removed for the same reason and in your presence.
  15. If you or your parent/guardian cannot speak English or have hearing problems, you or your parent/guardian have the right to have a person that speaks both languages to help you talk to staff.
  16. If your visiting, telephone, or mail privileges are restricted, you and your parent/guardian have the right to have these restrictions explained to you. If restrictions are placed on your telephone, visiting, or mail privileges, your doctor must assess them at least every seven days.
  17. You have the right to not talk with or see anyone who is not connected with PCBH who is not directly involved in your care.
  18. You or your parent/guardian have the right to be told of all discharge and aftercare plans. You and your parent/guardian have the right to be told by your doctor of any continuing health care needs that you may have after discharge.
  19. You have the right not to be made to perform work for the facility unless the work for the facility is a part of your treatment plan, such as cleaning up a mess that you have made. You are responsible, however, at all times for making your bed, keeping your room neat,  orderly, and clean, and helping to keep common areas of the facility neat and orderly.
  20. You have the right to wear your own clothing and jewelry, as long as they are safe and do not interfere with your treatment or with the treatment of others. Drugs, alcohol or gang clothing is not allowed on the unit.
  21. You have the right to privacy in the care of your own needs and personal belongings. If at any time during treatment it is suspected that you have drugs, alcohol, weapons, or other dangerous items in your care, your doctor may order that you a search of your personal belongings. If your personal belongings are searched for things not allowed, you will be taken to a private room by a staff of the same gender and asked to participate in a change of clothing search.
  22. You have the right to privacy during interviews, searches, or when you are seen for physical examinations. This includes the right to have a person of your own gender present during the exam and the right to have searches performed by staff of the same gender.
  23. You have the right to request to go to another room if you are having problems with your roommate or if the room you are in is uncomfortable.
  24. You or your parent/guardian have the right to know the name of all the people involved in your treatment.
  25. You or your parent/guardian has the right to decline your participation in research programs.
  26. You are responsible for being considerate of the rights of other patients and the rights of staff. You are also responsible for being respectful of the property of others and the property of PCBH.
  27. You or your parent/guardian have the right to be told the program rules and guidelines.
  28. You or your parent/guardian are responsible for giving PCBH a complete health history. You are responsible for telling staff if you are not feeling well.
  29. You are responsible for following your treatment plan. You are also responsible for letting staff know if you do not understand your treatment plan or what is expected of you.
  30. If you have concerns or grievances, you have the right to contact the Patient Advocate by either putting your concern or grievance in writing and placing it in the box at the nursing station or contacting the Patient Advocate at extension 1125 or1135.

To report a safety or quality of care concern contact:

Utah Department of Health
P.O. Box 141010
Salt Lake City, UT 84114-1010
801-538-6003

Center for Medicare & Medicaid Services
1-800-MEDICARE (1-800-633-4227)

Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
E-Mail:   [email protected]              

 

1350 East 750 North
Orem, Utah 84097


801-852-CARE (2273)

888-488-8949